Benefits of Hiring a Virtual Receptionist That Will Help Grow Your Business

It has become easier than ever to save time, money and create a more professional presence. One of the best ways of doing this is by hiring a virtual receptionist. There are many benefits of virtual receptionists, especially for smaller successful businesses.

Small businesses and start-ups often can’t afford to put one or more receptionists to work for them full-time.

Medium to large-sized businesses that are experiencing rapid growth might not be able to add staff fast enough, or when they do, the added cost takes a big chunk out of profits.

The answer is simple and logical. Hire a virtual receptionist. A virtual receptionist can answer calls, take down messages, route calls, deal with urgent calls and more 24/7.

Let’s take a closer look at this opportunity that many businesses have already taken advantage of and that may just be the solution that you are looking for.

Nine Reasons Why You Should Hire a Virtual Receptionist

1. A Business Virtual Receptionist is There for you 24/7

That’s right, our virtual receptionists will answer your calls 24 hours a day, 7 days a week. Never again worry about your calls going unanswered and risking losing business. Regardless of how late it might be or whatever other circumstances may be affecting you, you can have the peace of mind that each and every call will be answered in a professional manner.

2. Improve Quality Customer Service

When you decide to have your calls answered by a virtual receptionist, you’re embracing the opportunity to ensure your customer satisfaction is as high as possible.

Virtual receptionists at AnswerHero are carefully screened and trained to be that professional extension to your office.

3. Save Costs and Improve Your Bottom Line

  • Incoming calls can be fielded to the appropriate people or departments saving you and your staff time.
  • You can cut costs by not having to pay the overhead associated with a person in an actual office space.
  • You can cut costs because you would not have to train the person. We take care of that for you.
  • You can cut costs by paying only for the level of service that you need.

4. Extend Your Reach and Provide More Support With a Bilingual Receptionist

Don’t lose a customer by not being able to speak their language. We have bilingual virtual receptionists for field calls. We can even offer live translation services. This ensures your reach and customer service is as good as they can possibly get.

5. Establish a Professional Image With Your Client-Base

A virtual receptionist will maintain a professional image for your company. Having someone who answers all calls in a crisp, friendly, professional and intelligent manner will create a trustworthy and professional image for your business. These are things that customers value and that will keep them loyal.

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6. Limit Distractions to Save Time and Money

If you or your staff are constantly interrupted because you have to field calls, the cost over time can be staggering. Each 2-minute interruption can add up to 10 minutes of your time as you try to get back to what you were doing before. Focused work is the best work and we help you do that.

7. Simplify Your Operations With a Customized Plan

Hiring a virtual receptionist is not nearly as complicated as it sounds. All a business owner needs to do is find a quality enterprise that has virtual receptionists. AnswerHero offers a range of monthly plans and services to suit the needs of a wide variety of clients.

8. Focus on the Tasks That Are Most Important to You

Virtual receptionists are able to take care of some of the more mundane tasks that take up your staff’s time.  Time is money, and workers need more time for more productivity. Virtual receptionists can take care of urgent calls, appointment setting, and lead capture.

9. Embrace Flexibility With Our Scalable Solutions

As your business grows, your call volume will also increase. If you don’t have the budget to hire more in-house staff, a virtual receptionist service is a perfect solution. You can easily scale up or down depending on your needs, and you don’t have to worry about any long-term contracts.

Plus, no matter how busy your phone gets, every business call will always be answered by a friendly and professional receptionist. AnswerHero will always be there for you to help grow your business.

Virtual Assistants vs. Virtual Receptionists: What’s the Difference?

Most business owners often confuse virtual assistants with virtual receptionists. While both services provide administrative support, there are some key differences between the two.

A virtual assistant is more like an all-around helper. They can do a wide variety of tasks, from scheduling appointments to handling customer inquiries to managing your social media accounts. They work during your normal business hours, which means that their services are only limited to up to 8 hours per day, unless you pay extra for overtime.

A virtual receptionist, on the other hand, focuses on handling inbound calls, taking messages, scheduling appointments, and more. They work 24/7, so they can answer calls even when your office is closed. This is perfect for businesses that operate in different time zones or receive a high volume of after-hours calls.

Hire a Virtual Receptionist Today

With a virtual receptionist, you can take advantage of 24/7 coverage, increased productivity, quality customer service, and so much more.

Don’t let missed calls turn into missed opportunities. Call AnswerHero today and discover why we are the number one choice of business owners when it comes to quality and affordable live virtual receptionist services.