When you have a medical center that caters to the sick and injured, you have to be available to them whenever they need you. This means providing assistance during the day or throughout the night. If you don’t supply the right amount of staff for your medical center’s daily call volume, you run the risk of patient’s leaving. Without patients, your facility will shut its doors.
Your staff will not be able to sit near the phone every single day of the week at all hours. This is why it’s essential to have an answering service. You can’t just choose any service, though. You need one that caters to medical call answering and understands its unique challenges.
Benefits to Medical Call Answering
No Need to Hire Additional Staff
You don’t have to hire additional staff to handle the call volume even if it’s flu season or the middle of the night. Using an answering service will save you money on training, equipment, insurance and payroll.
When you have an answering service like AnswerHero, we can screen calls for the most important ones. Not every phone call needs attention in the middle of the night. With your initial guidance, we’ll be able to set up appointments or transfer calls directly to your on-call medical professional. Read more about our 24-hour answering.
Live Receptionist Any Time
You don’t have to worry about paying overtime or leaving your medical center in the hands of an answering service that doesn’t understand your patients’ needs. Whether it’s the middle of the night or a busy day when you need to transfer phones to the answering service, you can rest assured that all calls will be handled professionally in the manner you’ve chosen. Find out more about our live receptionist services.
If you want to ensure that your medical facility doesn’t close due to poor communication with your patients, choose AnswerHero for your answering service.