Call Answering Services for Small Businesses

Quaint Hudson


In a perfect world, everybody who calls your business would automatically be connected to you or someone on your staff. While it’s often possible to do this during normal business hours, it’s not always such an easy task after hours or during weekends and holidays. It can become an issue if you run a business that’s primarily service-oriented or running on a limited budget. If you haven’t yet considered the possibility of working with a call answering service, here’s why it could be a cost-effective way to keep customers constantly connected to your business in a way that’s good for your bottom line.

Productivity Boost

Call answering services do more than just take messages after hours. Such services can also filter and direct your calls during your regular hours of operation. What it could do for your small business is take away what employees and customers consider a major distraction—frequent interruptions because of constantly ringing phones. Additionally, a call service can give your employees more time to actually do their work and interact with customers without regular disruptions. For small businesses, even a small boost in productivity can make a big difference in profitability.

Avoiding the Costs of Hiring a Receptionist

For an established medical practice or a busy law firm, hiring a receptionist can be a smart investment and a great way to handle phone calls without disrupting the flow of daily operations. However, if you’re running a fairly small business or just getting started, adding a full-time employee can stretch an already tight budget. With AnswerHero’s call answering services, you only pay for the services you need and use, not extras like benefits packages and other personnel-related expenses.

Eliminating Staff Recruiting Headaches

Even if it is in your budget to bring on some extra people to handle calls, the actual hiring process can be the source of a lot of frustration and wasted time. Hiring new staff can also mean training and regular monitoring to make sure your new hires are doing things in a way that’s effective and good for your business and image. A live answering service gives you instant access to well-trained individuals capable of tailoring services based on your specific requests.

Generating More Leads From Sales Calls

If you’re like many small business owners, you probably generate a fair amount of your revenue from productive leads generated by sales calls. Limiting your availability or having phone calls unintentionally go unanswered during normal business hours when things get hectic can result in a lot of missed leads. With a 24/7 answering service, you could easily find yourself coming in when you start your business day to find an inbox full of potential leads. Plus, those leads can be prequalified as per your specifications by the call answering staff to further increase your odds of getting sales when doing call-backs.

Maintaining Access to a Real Person During Calls

These days, consumers expect a personal touch from businesses. So, someone calling your party supply store, boutique, or auto body shop for the first time who gets sent to a voice mail system is more likely to move on to one of your competitors. A live answering service makes it possible to have a real person answering calls whenever someone calls. This added human touch can definitely keep potential customers interested.

Accessing Calls Already Filtered and Prioritized

Do you find yourself regularly sorting through message clutter before you can actually start your business day? The time you spend doing this every day can be better spent prepping your staff for the day or opening in time to serve waiting -customers. Call services can help you optimize your time like this by delivering messages according to your criteria for what constitutes an important message. Another step a call service can take is to filter live calls during normal business hours and forward only the important ones directly to you or your staff so work disruptions can be kept to a minimum.

Maintaining the personal touch during and after business hours can be done affordably for most small businesses thanks to the call answering services provided by companies like AnswerHero. It’s an appealing option since live answering is provided 24 hours a day, seven days a week, even on weekends and holidays. While this may seem like a minor perk, research suggests most customers today expect businesses to be responsive and easily accessible. In a world that’s increasingly competitive, anything that helps achieve this goal without stretching any already limited budget is sure to be greatly appreciated by small business owners.

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