How Can an After-Hours Answering Service Increase Your Sales?
The need to provide an after-hours answering service for your customers becomes more essential as your company grows. As more and more people nowadays prefer to conduct business outside of regular business hours, your company has to keep up with the trend to stay competitive in the market.
An after-hours answering service is a convenient way for your customers to get the information they need without having to wait until tomorrow morning. This gives you the opportunity to generate more revenue by capturing potential leads that would otherwise be lost if you only answer calls during normal office hours.
In this article, we will talk about the major benefits of offering a 24/7 live answering service and how it can help your company’s bottom line.
An After-Hours Telephone Answering Service Provides a Personal Touch
If you are a small business owner that takes pride in providing excellent customer service, you know how important it is to treat your customers like royalty. One of the best ways to make sure that they feel appreciated is by answering their calls as soon as possible, or at least returning their calls within a reasonable amount of time.
However, the demands of your business can be overwhelming at times, especially if you are already swamped with ongoing projects. The best way to relieve some of the pressure off of your shoulders without losing the personal touch that your business is known for is to hire a phone answering service that can handle all your incoming calls with utmost care and professionalism.
A 24 Hour Answering Service Keeps Your Sales Going Even After You Close
One of the biggest benefits of answering inbound calls 24/7 is that it allows you to convert more leads into sales. Since a lot of people are at work during the day, your chances of closing new deals are much higher if your business can cater to their needs outside of regular business hours.
A professional answering service makes it possible for your business to immediately respond to customer inquiries at any given time, giving your company the upper hand when it comes to closing sales. When a real person answers your phone calls after-hours, your customers are more likely to feel valued and appreciated, eliminating the chances of them looking for other companies to do business with.
Customers Can Get Helpful Information From an After-Hours Answering Service
One great thing about after-hours virtual receptionist services is that you can provide a custom script that agents can follow. This makes it easier for them to address the needs of your customers and provide a more personalized experience, increasing the chances of making a sale.
Your remote virtual receptionists will take the time and effort to learn about your company, its products, services, and culture so they can answer calls in a way that corresponds with your business standards. This will increase the chances of converting more customers into high-paying clients because you’re providing them with the service that they need without sacrificing your company’s professionalism and image.
After-Hours Answering Services Can Schedule Call Backs
An after-hours call center service can provide your business with more than just live call answering. They can forward calls, take messages, and schedule appointments on your behalf, which helps you allocate your time more efficiently.
If a potential client calls in the middle of the night, you can have an after-hours virtual receptionist leave you a message, telling you to call the customer back the next business day. This way, you can schedule a call back as soon as possible so you won’t have to worry about missing an important meeting or making a valuable connection.
Reliable Call Answering Service Regardless of Your Call Volume
An after-hours call answering service ensures that your company can take inbound calls regardless of its call volume. This means that your business will never miss out on valuable opportunities just because you are overwhelmed with inquiries.
Both existing clients and potential new customers will feel more at ease knowing that they can reach a real person, answering their questions and providing them with the information that they need to make a purchasing decision. It also makes it easier for you to focus on other things, including closing deals and expanding your customer base while still maintaining professionalism during every interaction.
How Can an After-Hours Answering Service Benefit Your Small Business?
An after-hours answering service not only provides you with more time to do things but also increases your chances of converting more leads into sales. By having a virtual receptionist 24/7, you are giving your small business an edge over the competition and opening up more opportunities for growth.
When customers know that your phone lines are accessible 24/7, it creates a sense of trust and loyalty on their part. Since they know that you’re willing to provide them with the service that they need at any time, your small business will always be a go-to option when they need help.
After-Hours Phone Answering Services for Professionals
Professionals such as doctors, lawyers, and real estate agents encounter many potential clients that need assistance at all hours of the day. An after-hours phone answering service is the perfect solution if you need an extra set of hands to help you manage your incoming calls. It will boost the relationship that you have with your clients and improve customer satisfaction.
A virtual receptionist can also help you when it comes to message taking, call forwarding, and scheduling appointments. This makes it easier for you to manage your workflow during off-hours so that you can continue to provide the same level of service without sacrificing your time and personal relationships.
Stop Worrying About Missed Calls and Start Growing Your Business Today
If you are looking for the best answering service for your small business, AnswerHero offers competitive prices, reliable services, and a wide range of features that can help you grow your business in no time.
Give us a call today so we can learn more about your company and show you how our phone answering services can benefit your business.