Why Small Businesses Should Hire Experienced Answering Services

If you own or manage a small business, you know that every penny counts. With a million things on your plate, it can be tempting to try to save money by skimping on certain services – but when it comes to your business phone line, that’s a mistake. A small business answering service can help.

A lot of business owners think that a phone answering service may seem like an unnecessary expense, but the truth is that it can save you time and money in the long run.

The Service is Only Half the Battle

Experience matters when it comes to finding a quality small business answering service. Sure, any company can answer the phone, but it takes a special blend of training, customer service experience, and technological know-how to do it right. You don’t want to end up with a service that doesn’t understand your business or that frustrates your customers with long wait times and poor service.

What to Look for in an Answering Service for Small Businesses

When you’re looking for an answering service for your small business, there are a few key things to keep in mind:

Industry-Specific Experience

Make sure the live answering service you’re considering has experience with businesses in your industry. They should understand the unique challenges and needs that come with your line of work.

Small businesses need to be discerning when it comes to choosing an answering service. With so many options on the market, it’s important to find a company with the right training and experience to do things right. 


A good answering service will be able to tailor their services to meet your specific needs. They should be willing to work with you to personalize your call greeting, routing, and script to ensure that your callers have the best experience possible.

An exceptional telephone answering service will be answering calls like they are a part of your in-house team. The goal is to make sure that your customers don’t even know they’re talking to someone outside of your company.


As your business grows, your answering service should be able to grow with you. They should have the infrastructure in place to handle an increase in call volume without sacrificing quality or causing long wait times.

As you receive more and more phone calls, you’ll need an answering service that can keep up. Look for a company with the scalability to handle your future growth. A reliable answering service can easily and quickly adapt to the volume of your incoming calls without missing a beat.

Cutting-Edge Technology

To provide a high-quality and reliable service, an answering service needs to have the latest and greatest technology. This includes up-to-date software, a robust infrastructure, and redundant systems in place to prevent any service disruptions.

The best answering service companies invest in top-of-the-line technology to ensure that their clients always have a reliable way to connect with their customers. Your business calls are of utmost importance, so you need an answering service that will treat them as such.

Competitive Pricing

Just because a small business answering service is experienced and has all the bells and whistles doesn’t mean that it has to break the bank. There are plenty of quality services out there that are affordable and will fit within your budget.

This is especially true for small businesses, which often have tight budgets and can’t afford to overspend. Overall, small business answering services are way more affordable than hiring a full-time, in-house receptionist, making them a great option for companies on a tight budget.

Privacy and Security

One characteristic of a good answering service is that it takes data privacy and security seriously. They understand the sensitive nature of the information they’re handling and have strict policies and procedures in place to protect it.

This is especially important for businesses in industries such as healthcare, finance, and law, which are subject to strict data privacy laws. When you’re looking for virtual receptionist services, make sure to find a company that takes data privacy seriously.

Trust AnswerHero for Your Small Business Answering Service Needs

If you are looking for a professional telephone answering service for your small business, look no further than AnswerHero. We have more than a decade of experience handling calls for businesses of all sizes across a variety of industries.

Our team is knowledgeable and friendly, and our services are affordable and customizable to meet the specific needs of your business. We also use cutting-edge technology to ensure that your calls are always handled quickly and efficiently.