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Next to English, Spanish is the second most commonly used language in the United States. In fact, an estimated 41.7 million people, or 13.5% of the American population speak Spanish at home. It might be time to consider a Spanish speaking call answering service. The growing number of Spanish-speaking customers has led to an increased…

Business owners know all too well that finding new clients is essential to keep their ventures afloat. But what they may not realize is that keeping the clients they already have is just as important. In order to improve customer relations, foster customer loyalty, and prevent them from taking their business elsewhere, providing exceptional service…

Getting your business off the ground takes a lot of work. For many business owners, that means wearing a lot of hats and doing everything yourself – including answering the phone. But as your business grows, you may find yourself stretched too thin to continue handling all of the calls coming in. That’s when it…

What is excellent customer service? It’s both an art and a science with the power to make or break an organization, and you can provide that great customer service by outsourcing. Oftentimes, a company sacrifices excellent customer service by attempting to incorporate it into its existing corporate structure with limited staff, hours, and financial resources.…

Phone etiquette is one of the most important — and underrated — resources in your brand-building tool kit. Answering phone calls the right way creates a positive first impression of your business and reassures customers that they’re in good hands. Whether you’re at the front reception or a dedicated account manager whose job is to…

Sales professionals know all too well how important it is to build trust and credibility with potential customers. In fact, many would argue that these two factors are some of the most important elements in the sales process. After all, if a customer doesn’t trust you, they’re not likely to do business with you. And…