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hiring a virtual receptionist

Top 6 Benefits of Hiring a Virtual Receptionist

In the past, small businesses would have to either pay for an expensive in-house receptionist or do without one altogether. Hiring a virtual receptionist can help. Thanks to virtual receptionists, that’s no longer the case. Virtual receptionists are remote employees who can handle all of your company’s incoming calls, just like an on-site receptionist would.…
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Time Efficiency Time Management Tips for Business Owners

Time Efficiency: Time Management Tips for Business Owners

Are you a small business owner who feels like there are never enough hours in a day? Are you struggling to complete urgent and important tasks that are critical to your business success? If you answered yes to either of these questions, then it’s time to start implementing some time management strategy into your daily…
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How to Improve Customer Service Skills

How to Improve Customer Service Skills

Competition is fierce in today’s fast-paced consumer culture, and customers have high expectations when it comes to service. With so many choices available, they can—and will—take their business elsewhere if they feel like they’re not getting the treatment they deserve. That’s why it’s more important than ever to constantly improve customer service skills and create…
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Happy Call Center Agent Working on Support Hotline in Office.

5 Advantages of Using Call Routing Service

Whether you own a small business or a multinational company, there’s a very high chance that you rely on phone calls to communicate with customers and clients. Unfortunately, there are times when managing phone calls can be extremely difficult and time-consuming. This is where a call routing service can be extremely beneficial. Call routing is…
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Happy Businesswoman Sitting at Desk Behind Her Laptop and Talking With Somebody on Her Mobile Phone While Working From Home.

What Are the Ways to Improve Business Phone Etiquette?

In recent years, technology has taken over much of the customer service experience. A lot of businesses are slowly transitioning to a more digitized way of handling their customer service needs. Some business owners even argue that telephone customer service is a dying art and that it’s no longer necessary to train employees when it…
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Answering Services Cost

Does an Answering Service Cost More Than a Receptionist?

Efficiently running a business is a top priority for every business owner in today’s economy. Companies of all sizes must ensure that their customers receive professional, quality service, without missing phone calls, while simultaneously protecting their profitability. In this article, we will take a closer look at answering service pricing to see which one makes…
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