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Congratulations on your growing business! As your office phone starts to ring off the hook, you may be considering hiring an answering service to help you manage your inbound calls. While this is definitely a great decision, finding the best-answering service for your business is something that requires careful thought and consideration. Not all phone…

The need to provide an after-hours answering service for your customers becomes more essential as your company grows. As more and more people nowadays prefer to conduct business outside of regular business hours, your company has to keep up with the trend to stay competitive in the market. An after-hours sales answering service is focused…

A remote receptionist or virtual receptionist provides phone answering services for a company, all from an off-site location. A virtual receptionist service can handle a company’s customer service and administrative duties, such as: A remote receptionist service is also referred to as a virtual reception service or live virtual receptionist service. Virtual Receptionist vs. In-House…

Although automated customer service and support are boosting businesses across the globe each day, many companies are still finding it difficult to keep up with it. If you’re struggling to provide your prospects and customers with adequate technical support when they are accessing your products and services, you are not alone. The good news is…

We can all agree that last year was a challenging one for businesses everywhere. That’s why we’re proud to be an American answering service that provides bilingual live operators to address all your call center needs in one place! If you’re looking for a call center service with multi-functional capabilities, you are in the right…

It may seem trivial, but the way you handle transferring phone calls says a lot about your business. Even if you use a call transferring service, it is important to consider how you are interacting with your customers. Transferring calls smoothly is a mark of professionalism and respect, but it also helps avoid costly communication…