Blog

If you ask any successful business owner what the key to their success is, they will likely tell you that it’s providing great customer service. That’s because happy customers are loyal customers, and loyal customers are the bread and butter of any successful business. When it comes to providing excellent customer service, there are only…

The need to provide an after-hours answering service for your customers becomes more essential as your company grows. As more and more people nowadays prefer to conduct business outside of regular business hours, your company has to keep up with the trend to stay competitive in the market. An after-hours sales answering service is focused…

A remote receptionist or virtual receptionist provides phone answering services for a company, all from an off-site location. A virtual receptionist service can handle a company’s customer service and administrative duties, such as: A remote receptionist service is also referred to as a virtual reception service or live virtual receptionist service. Virtual Receptionist vs. In-House…

Although automated customer service and support are boosting businesses across the globe each day, many companies are still finding it difficult to keep up with it. If you’re struggling to provide your prospects and customers with adequate technical support when they are accessing your products and services, you are not alone. The good news is…

It may seem trivial, but the way you handle transferring phone calls says a lot about your business. Even if you use a call transferring service, it is important to consider how you are interacting with your customers. Transferring calls smoothly is a mark of professionalism and respect, but it also helps avoid costly communication…

As pandemic restrictions ease up, your medical office may be overwhelmed with patients. While this is great for business, you want to maintain your high levels of customer service. Ensuring your patients receive excellent care in your office is just as crucial as ensuring incoming calls receive the same quality of care. You can accomplish…