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Receptionists play a vital role in a company’s overall performance. Virtual receptionists provide all of the benefits of a traditional receptionist at a fraction of the cost. Virtual receptionists are professional, well-trained, and offer several advantages over traditional receptionists. 24/7 Availability Reliability Bilingual Capabilities Cost Advantage Virtual receptionists are a proven commodity. They can do…

Why is Great Customer Service Important? Customer service professionals know too well that the customer is always right—even when they’re wrong. In today’s business world, the customer’s experience should always be the number one priority, no matter what industry you’re in. Customer loyalty comes as a direct result of feeling valued and appreciated, so it’s…

Many business owners look at customer complaints as dismal happenings. A new manager may take the complaints as personal attacks. That outlook only hurts the business because it can foster negative reactions. The best way to deal with unhappy customers is to find a formula to turn them into happy customers. The following are some…

Poor customer service negatively impacts businesses in a number of ways.  Small businesses are at greater risk when customers are treated badly since they often rely on regular clients and customer referral advertising to survive.  Not only do these businesses risk alienating current clients when they are treated poorly — the office can also gain…

When dealing with clients who either cannot speak English or know very little of the language, there are a variety of ways businesses can overcome the communication barrier.  The following list includes suggestions companies can use when they have a high volume of customers who consider English as a second or other language. How To…

Making the choice to use answering services and/or call centers may be the smartest business decision your company makes all year. However, many new business express concerns regarding the forwarding of calls to their answering services. This article discusses many common methods of call forwarding. Defining Call Forwarding Call forwarding, also referred to as call…