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Your customer’s telephone experience determines whether you retain or lose that customer. The right answering service achieves consistent customer satisfaction and helps your business grow. Here are five key ways to improve customer satisfaction during telephone contact. 1. Listen Active listening is one of the most powerful techniques to make sure each customer is satisfied.…

Many business owners look at customer complaints as dismal happenings. A new manager may take the complaints as personal attacks. That outlook only hurts the business because it can foster negative reactions. The best way to deal with unhappy customers is to find a formula to turn them into happy customers. The following are some…

Poor customer service negatively impacts businesses in a number of ways.  Small business are at greater risk when customers are treated badly, since they often rely on regular clients and customer referral advertising to survive.  Not only do these businesses risk alienating current clients when they are treated poorly — the office can also gain…

Customer service should always be the cornerstone and core value of any medical office.  It helps to better differentiate your practice from your competition, and positive customer referrals are always cheaper than paid advertising.  Since most medical practices treat ailments in a similar manner, with the same medication, the office staff at your medical practice…

Whether you are taking a call or greeting a client in person, presenting a professional persona is vital in Customer Service positions. Always ensure you take care of your clients you are communicating with via telephone by making them feel important and well-informed.  Regardless of whether you work as a receptionist in the front office, or…

When dealing with clients who either cannot speak English or know very little of the language, there are a variety of ways businesses can overcome the communication barrier.  The following list includes suggestions companies can use when they have a high volume of customers who consider English as a second or other language. Show some…