How Utilizing A Customized Call Answering Service Can Benefit Your Law Firm

Client satisfaction and retention are two of the most important aspects of running a successful law firm. Answering incoming phone calls promptly and courteously is a major part of building strong client relationships, but it can be difficult to do this when you’re trying to juggle multiple cases at once. This is where a customized legal answering service can be a major asset to your law practice.

According to a recent study conducted by Clio, the leading cloud-based legal practice management software, 39% of phone calls to law firms go straight to voicemail – more than half of which are never returned after 72 hours. The same study found that 82% of clients agree that timeliness is the most important factor when choosing a law firm while 79% say that they expect a callback within 24 hours. When you consider these statistics, it’s clear that missing phone calls can have a major impact on your firm’s bottom line.

The Top Benefits of Hiring a Customized Law Firm Answering Service

Not all answering services are created equal, which is why it’s important to find one that offers a tailored solution for your specific needs. Here are some of the top benefits of working with a customized lawyer answering service like AnswerHero:

Industry-Specific Experience

The legal industry is complex and ever-changing, which is why it’s important to find an answering service that has experience dealing with the specific challenges that come with it. A generic answering service that doesn’t understand the complexities of the law is likely to make mistakes that could cost you clients. AnswerHero, on the other hand, has been working with law firms for more than a decade – so we know exactly what it takes to deliver the high-quality service that your clients expect and deserve.

On-Point Branding

Your law firm’s branding is one of its most valuable assets, so you need a legal virtual receptionist service that will reflect your brand in a positive light. AnswerHero can customize our services to match your firm’s unique identity, ensuring that every client interaction is consistent with the image you’ve worked so hard to build. Our phone answering service for lawyers is flexible, customizable, and scalable – so you can be sure that we’ll always be able to meet your law firm’s changing needs.

A Seamless Client Experience

A good answering service for lawyers should be invisible to your clients – they should never even know that they’re speaking to someone other than a member of your firm. AnswerHero’s team of highly-trained legal virtual receptionists are experts at providing a seamless client experience, whether they’re handling calls, scheduling appointments, or providing general information about your firm. We understand the importance of building strong client relationships, which is why we always go the extra mile to deliver superior service.


Hiring a full-time law firm receptionist can be a major drain on your law firm’s finances, especially if you’re just starting out. A legal answering service like AnswerHero is a much more cost-effective solution, and our team of virtual receptionists can do everything that a traditional in-office receptionist can do – and often much more. We’re available 24/7/365, so you can be confident that your calls will always be answered, even if they come in after hours or on weekends. This makes us the perfect solution for law firms of all sizes.

Competitive Advantage

There’s no denying that the legal industry is competitive, which is why it’s more important than ever to find ways to stand out from the crowd. A customized answering service can be a major differentiator for your firm, giving you a competitive edge that will help you attract new clients and grow your business. By offering a higher level of service than your competitors, you’ll be able to build a loyal client base that will continue to use your firm for years to come. Plus, our team can help you generate new leads and market your firm more effectively.

AnswerHero: The Best Virtual Receptionist for Lawyers

If you’re looking for a legal answering service that can provide your firm with a competitive edge, AnswerHero is the perfect solution. We offer industry-specific experience, on-point branding, and a seamless client experience – all at a fraction of the cost of hiring a full-time receptionist.

AnswerHero is one of the best legal answering services that offers its clients a variety of features that can be specifically customized to meet the unique needs of your law firm. With AnswerHero’s law firm virtual receptionist service, you can sleep well at night knowing that your phone calls are being answered by a team of highly-trained professionals who are dedicated to providing your clients with exceptional customer service.