Adding the Human Touch

Looking to step up your customer service game? Showing that your company values your customers starts with making sure that your company is providing stellar service at all times.

A simple, seamless, and effective option is adding the human touch to call answering. This means investing in a phone answering service that doesn’t transfer customers through a web of automated voices or put them on hold for hours on end.

Working with a phone answering service, such as AnswerHero, can have a dramatic impact on the way your company does business. Not only will you be able to focus more of your time on your business, but you will also be able to get better organized and increase customer satisfaction.

Use this quick guide to learn more about the importance of good customer service over the phone and why that starts with AnswerHero.

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Live Agents with Bilingual Services

One of the biggest problems businesses face with automated phone services is language barriers. Not every customer is going to understand how to press a button for their language. Having a live agent, especially one who speaks both Spanish and English, ends this confusion and allows for direct, precise communication.

Reduce Call Times

People tend to get frustrated when hearing one automated message after the other. Rather than have them navigate through several messages to get the information they want, have a live representative help them. This doesn’t just reduce the need to transfer callers, it reduces overall call times as well.

Call Routing to Connect Customers

Not all calls are necessarily handled the same way. Sometimes, a very specific question or inquiry requires a customer to talk to a specific person. For example, a billing agent may not have the authorization to credit or return funds to a customer or help them with very specific troubleshooting. That’s where call routing and transfers come into play. Rather than your customers repeating themselves and becoming frustrated, AnswerHero has the capability to route calls to specified employees at your company to answer your customers’ sensitive and special requests.