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Call routing is important to businesses, whether large or small, as it enables them to more effectively communicate with their customers or clients while at the same time helping them maintain a good public image. The principle behind call routing is that of making your business available to anyone and at any time, even if…

Any entrepreneur will tell you that taking a business to a level of consistent profitability almost always requires outside help. No matter how skilled and talented the business owner is, there simply aren’t enough hours in a given day for one person to do everything necessary to advance their business. They may be able to…

Why is Great Customer Service Important? Customer service professionals know too well that the customer is always right—even when they’re wrong. In today’s business world, the customer’s experience should always be the number one priority, no matter what industry you’re in. Customer loyalty comes as a direct result of feeling valued and appreciated, so it’s…

In a busy doctor’s office, it may be unreasonable for a medical receptionist to take all the calls coming in. These professionals need to balance their time on the phone with greeting patients while also managing various office duties. In addition, demand for service 24 hours a day can cause a human resources headache. Many…

Overview Customer service is one of the most important aspects of running a company. These days many companies may be tempted to forego real people answering phones at their company in an attempt to save money. Although interactive voice response (IVR) technology has been able to save time and money, it lessens the customer experience…

If you are an attorney and you are either practicing solo or part of a small practice, then you know how important it is to make sure that you present yourself professionally. Part of that comes down to having a receptionist on hand to answer the phone—potential clients do not want to have their calls…