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Even though many call centers offer a wide range of basic services including call handling and support after hours for order entry and web applications, this piece includes the four most popular and most requested “extras” from answering services by the clients who use them. Telephone Answering Services It should not surprise anyone that having…

The Hispanic and Latino population is growing faster than any other demographic group in America.  Within the coming years, researchers predict Spanish speakers will comprise over 20 percent of the population in the United States.  People wanting to operate successful businesses cannot ignore their existing and/or potential Spanish-speaking clients. Regardless of whether you speak English…

These days, there are a variety of methods businesses use to answer the phone.  The benefits of using a live answering service instead of voicemail or IVR (Interactive Voice Response) are something worth contemplating.  Many individuals are still split right down the middle as to which method offers the most advantages. Due to its low…

If you have yet to tap into the rapidly expanding bilingual marketplace, there is a good chance your company is missing out on a lot of business.  You should consider adding a Bilingual Answering Service to your company’s profile.  Prompt and professional bilingual operators will ensure your callers receive the best possible levels of customer…

Poor customer service negatively impacts businesses in a number of ways.  Small businesses are at greater risk when customers are treated badly since they often rely on regular clients and customer referral advertising to survive.  Not only do these businesses risk alienating current clients when they are treated poorly — the office can also gain…

Many practices complain about the volume of incoming telephone calls and how much time their employees spend handling them. Instead of continually adding more employees to handle more calls, smart practices are determining ways to reduce the volume of telephone calls. In this article, you will learn how to: Many practices complain about the volume…