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Missed Calls Business Effect

How Can Missing Calls Affect Your Business?

You are sitting in your office, going through important files, following up on a client, in a deep concentration state. Suddenly the phone rings, it’s a potential new customer that needs you. You have two options: a quick answer without paying much attention to that new business possibility or putting down the thing you are…
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Woman Customer Support Operator With Headset Working on Computer.

How to Handle and Automate Tech Support Calls?

Although automated customer service and support is boosting businesses across the globe each day, many companies are still finding it difficult to keep up with it. If you’re struggling to provide your prospects and customers with adequate technical support when they are accessing your products and services, you are not alone. The good news is…
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a girl with a mask because of covid

How Our Customers Are Using Our Services During Covid-19?

We can all agree that last year was a challenging one for businesses everywhere. That’s why we’re proud to be an American answering service that provides bilingual live operators to address all your call center needs in one place! If you’re looking for a call center service with multi-functional capabilities, you are in the right…
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girl on a phone

5 Tips on How to Deal With Difficult Customers

Dealing with difficult customers can be a challenge. Training your staff to handle the situation calmly and confidently can turn an unhappy customer into one of your biggest promoters. The likelihood of encountering difficult customers is more significant for those businesses that interact with the public daily. Now that most pandemic restrictions have been lifted,…
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Businesswoman Sitting At Her Desk in Front of Computer and Taking Notes.

How to Transfer a Phone Call

It may seem trivial, but the way you handle transferring phone calls says a lot about your business. Even if you use a call transferring service, it is important to consider how you are interacting with your customers. Transferring calls smoothly is a mark of professionalism and respect, but it also helps avoid costly communication…
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a nurse who makes an appointment

7 Ways to Improve Service for Incoming Calls at Your Medical Office

As pandemic restrictions ease up, your medical office may be overwhelmed with patients. While this is great for business, you want to maintain your high levels of customer service. Ensuring your patients receive excellent care in your office is just as crucial as ensuring incoming calls receive the same quality of care. You can accomplish…
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