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If your small business is looking to expand and grow, then reaching out to clients and customers is the next big step. There are many positive aspects to using a 24/7 call answering service, especially for a small business looking to make that next leap forward. The following four changes you will notice when you…

If you operate a law office, you might be wondering how you can benefit from virtual receptionists rather than multiple in-house secretaries. If you have never heard of one, much less used one, read on to understand some of the benefits and advantages that your firm could have by enlisting the help of a virtual…

Call routing is important to businesses, whether large or small, as it enables them to more effectively communicate with their customers or clients while at the same time helping them maintain a good public image. The principle behind call routing is that of making your business available to anyone and at any time, even if…

Overview Customer service is one of the most important aspects of running a company. These days many companies may be tempted to forego real people answering phones at their company in an attempt to save money. Although interactive voice response (IVR) technology has been able to save time and money, it lessens the customer experience…

An answering service makes it easy for your customers to contact your business. Investing in answering services as a small business allows you to concentrate on all other aspects of the business. It’s a great way to capture new clients and stay on top of your competitors as well as ensure that no potential customer…

Call centers can customize all of the answering services needed for your business. Based out of the U.S., English-speaking agents are trained to specifically respond to what your company considers necessary. Below are some examples of services a business can elect to implement. Medical/Dental Practices, Hospitals, Veterinarians, Government Agencies, Clinics, Law Offices, Banks and Schools…