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When you run a small business, competition is fierce. You may not have the same scale or resources as large corporations, but there are still ways to make your business stand out in your area. Becoming more competitive involves several factors, from knowing your market to building brand awareness.  Competing with other companies isn’t a…

Startups and small and medium-sized businesses (SMBs) need to find ways to optimize their resources as they grow. When your phones start ringing constantly throughout the day, that’s a strong sign you need to use your resources for better customer service. Call answering services can be an excellent way to save on hiring costs while…

Emergency phone calls often happen in the healthcare and law enforcement industries when someone needs assistance immediately. In these situations, making fast decisions and showing compassion are key players in keeping callers calm while resolving the emergency. Knowing how to handle these calls is essential in these industries to ensure timely resolution, and teaching call…

The Health Insurance Portability and Accountability Act (HIPAA) plays a major role in healthcare operations. Physicians and administrative staff have to remain mindful of the ways they share information with patients to protect sensitive information. While HIPAA is crucial for protecting patients, it can also be a hurdle for a key aspect of healthcare —…

Every business strives to improve productivity. When production is high, a business can deliver more of its product or service, helping the organization grow and increase its bottom line. Law firms are no different, but they face the added challenge of billable hours. Billable hours directly correlate to revenue for law firms, and these hours…

As your business grows, you need the right customer communication solutions. If your customer communication strategy falls low on your priority list, you miss out on more opportunities for growth. With answering services from a trusted partner like AnswerHero™, you can respond to your customers’ needs and keep your team’s workload manageable.  Assess Your Current…