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When your call volume is more than your in-house team can manage, you might turn to a call answering service for support. A call answering partner like AnswerHero™ can help scale your business and meet customer demand — but you need effective scripting practices for the most effective customer service. When your customers are engaged…

Taking phone calls is a core responsibility for many companies, but these calls are different from the catch-ups you have with friends and family. They require professionalism. If you’re new to the world of professional phone calls, learning how to sound confident on the phone and interact with clients or customers is a powerful skill. …

Workplace communication skills are only as valuable as the method of communication you choose. You have many options for professional communication, but each channel has its benefits and disadvantages. Explore the different communication methods and how you can use them to meet your goals.  Understanding Your Communication Needs Before diving into different workplace communication styles,…

Phone calls are a key part of any professional environment, from law offices and HVAC companies to healthcare and IT. Your business needs phone calls to communicate with customers, clients and patients alike. When it feels like a lot is riding on these calls, you might feel anxiety over picking up the phone. This nervousness…

We’ve all been in a position where we had to engage in small talk — whether it’s a dental hygienist during a checkup or an acquaintance at the grocery store. Small talk is a big part of being human, and it especially plays a role in the professional world. In particular, phone conversation might be…

When it comes to legal answering services, there’s no question that AnswerHero and Ruby are two of the most prominent names in the industry. Both companies are trusted by powerhouse brands, have been around for years, and employ some of the best virtual receptionists in the business. However, while both AnswerHero and Ruby offer quality…