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When your call volume is more than your in-house team can manage, you might turn to a call answering service for support. A call answering partner like AnswerHero™ can help scale your business and meet customer demand — but you need effective scripting practices for the most effective customer service. When your customers are engaged…

Interacting with customers is a big part of being a business owner. While many customers can be easy to interact with, there will always be difficult customers who present challenges to you and your employees. Knowing how to interact with these challenging callers is key to growing your business and maintaining a positive reputation.  What…

How the public perceives your company correlates directly to your ability to thrive and grow. This is true regardless of the industry you work in or the size of your organization. Understanding what a professional business image is, the importance of a positive one and how to cultivate it effectively can help set your business…

Your healthcare practice takes phone calls all day — and when the call volume becomes unmanageable, patients are left on hold. When it’s harder for your patients to schedule an appointment, they’re less likely to make one. Call answering services are the solution. Improve appointment setting, enhance communication and boost cost efficiency while reducing strain…

Taking phone calls is a core responsibility for many companies, but these calls are different from the catch-ups you have with friends and family. They require professionalism. If you’re new to the world of professional phone calls, learning how to sound confident on the phone and interact with clients or customers is a powerful skill. …

Workplace communication skills are only as valuable as the method of communication you choose. You have many options for professional communication, but each channel has its benefits and disadvantages. Explore the different communication methods and how you can use them to meet your goals.  Understanding Your Communication Needs Before diving into different workplace communication styles,…