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It may seem trivial, but the way you handle transferring phone calls says a lot about your business. Even if you use a call transferring service, it is important to consider how you are interacting with your customers. Transferring calls smoothly is a mark of professionalism and respect, but it also helps avoid costly communication…

As pandemic restrictions ease up, your medical office may be overwhelmed with patients. While this is great for business, you want to maintain your high levels of customer service. Ensuring your patients receive excellent care in your office is just as crucial as ensuring incoming calls receive the same quality of care. You can accomplish…

The country is opening up, and improving call center performance is a top priority for business owners like you. You’re expecting business to pick up substantially and want your call center efficiency and productivity to be in top form. As providers of superior customer service for businesses throughout the country, we’ll show you how to…

Most tax professionals are busy all year long, but when peak tax season starts, things can get especially crazy. You end up dealing with an overflow of calls during peak season, but at the same time, you need to focus on preparing taxes. To provide excellent customer service, you might need to look into an…

When you have a question or concern for a business, you do not want the answering system to put you on hold. The prospect of bouncing from one representative to another is also frustrating. Well-designed call routing service provides better customer service while utilizing your staff efficiently. What Is Phone Routing? Years ago, incoming phone…

When it comes to running a business, customer service is one of the most critical priorities. As a business owner, you understand the importance of planning for adverse circumstances. This allows you to continue to service your customers efficiently and effectively. One of the best ways to accomplish this is by integrating an employee call-out…