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How the public perceives your company correlates directly to your ability to thrive and grow. This is true regardless of the industry you work in or the size of your organization. Understanding what a professional business image is, the importance of a positive one and how to cultivate it effectively can help set your business…

Your healthcare practice takes phone calls all day — and when the call volume becomes unmanageable, patients are left on hold. When it’s harder for your patients to schedule an appointment, they’re less likely to make one. Call answering services are the solution. Improve appointment setting, enhance communication and boost cost efficiency while reducing strain…

When you run a small business, competition is fierce. You may not have the same scale or resources as large corporations, but there are still ways to make your business stand out in your area. Becoming more competitive involves several factors, from knowing your market to building brand awareness.  Competing with other companies isn’t a…

Startups and small and medium-sized businesses (SMBs) need to find ways to optimize their resources as they grow. When your phones start ringing constantly throughout the day, that’s a strong sign you need to use your resources for better customer service. Call answering services can be an excellent way to save on hiring costs while…

Every business strives to improve productivity. When production is high, a business can deliver more of its product or service, helping the organization grow and increase its bottom line. Law firms are no different, but they face the added challenge of billable hours. Billable hours directly correlate to revenue for law firms, and these hours…

As your business grows, you need the right customer communication solutions. If your customer communication strategy falls low on your priority list, you miss out on more opportunities for growth. With answering services from a trusted partner like AnswerHero™, you can respond to your customers’ needs and keep your team’s workload manageable.  Assess Your Current…