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When Potential Customers Call Your Business, They Want To Talk To A Real Person. You call customer service and instead of a live person, you’re passed around the automated message system. The voice recognition feature keeps misinterpreting your answers, no matter how clearly you speak. You get louder and louder but the computer on the…

Poor customer service negatively impacts businesses in a number of ways.  Small businesses are at greater risk when customers are treated badly since they often rely on regular clients and customer referral advertising to survive.  Not only do these businesses risk alienating current clients when they are treated poorly — the office can also gain…

Today’s interconnected world means businesses can serve customers beyond traditional borders and markets. While the potential drives expansion and profitability, it also introduces a new issue — communicating successfully when your customers speak another language. Learning how to overcome the language barrier can help your business navigate this challenge to thrive and grow. 1. Use…

Making the choice to use answering services and/or call centers may be the smartest business decision your company makes all year. However, many new business express concerns regarding the forwarding of calls to their answering services. This article discusses many common methods of call forwarding. Defining Call Forwarding Call forwarding, also referred to as call…