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As your business grows, you need the right customer communication solutions. If your customer communication strategy falls low on your priority list, you miss out on more opportunities for growth. With answering services from a trusted partner like AnswerHero™, you can respond to your customers’ needs and keep your team’s workload manageable.  Assess Your Current…

Taking calls is an important aspect of many businesses, from law offices and medical facilities to real estate agents. Calls help you connect with leads and customers, and they also tell you about your company’s performance and customer satisfaction. With analytics, you can dive into these areas, improve your call methods and help your business…

Taking phone calls is a core responsibility for many companies, but these calls are different from the catch-ups you have with friends and family. They require professionalism. If you’re new to the world of professional phone calls, learning how to sound confident on the phone and interact with clients or customers is a powerful skill. …

Workplace communication skills are only as valuable as the method of communication you choose. You have many options for professional communication, but each channel has its benefits and disadvantages. Explore the different communication methods and how you can use them to meet your goals.  Understanding Your Communication Needs Before diving into different workplace communication styles,…

When you run a business, you can expect to receive calls from many different customer types. Each personality requires different communication skills, and with the right understanding of these various types, you can handle every call effectively and professionally.  Types of Customers and Personalities While every person has unique needs, you can generally fit callers…

Virtual support services are an ever-growing industry as more companies need professional help to run at a price that works for their budgets. While these virtual services extend to a variety of skills, two common roles are virtual receptionists and virtual assistants. These two roles may have some similarities, but each offers its own set…