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Phone etiquette is one of the most important — and underrated — resources in your brand-building tool kit. Answering phone calls the right way creates a positive first impression of your business and reassures customers that they’re in good hands. Whether you’re at the front reception or a dedicated account manager whose job is to…

Professionals know all too well how important it is to build trust and credibility with potential customers. Many would argue that these two factors are some of the most important elements in the sales process. After all, if a customer doesn’t trust you, they’re not likely to do business with you. And if they don’t see you…

Email has long been the default mode of business communication because it’s efficient, easy to track and store, and generally universally accepted. However, miscommunication can often occur since written messages lack the advantage of nonverbal cues. Reaching an actual human instead of robot customer service adds a personal connection and builds confidence in your organization’s ability to resolve the caller’s…

Are you looking to take on new team members to strengthen your lines? Maybe you’re worried that you’ll make the wrong choice. There are a few qualities of a good employee that should stand out to an employer or hiring manager when choosing the right person for a role or raise. Finding the right people…

A receptionist is the ideal support system when your organization confronts a busy phone line every day. While in-house receptionists have been an office staple for decades, hiring a remote receptionist has become the more modern approach to call answering. Learn about the differences between these roles and how you can start managing your busy…

By having a bilingual answering service, you can provide your Spanish-speaking callers with the same level of customer service that you provide to your other customers? There are many reasons to consider bilingual answering services. Are you an attorney who wants to expand your legal services to the Spanish-speaking community? Do you run a medical…