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On January 1st you hear it everywhere: Happy New Year! Happy New Year! People wish one another happiness. The pursuit of happiness is a universal one. Things We Wished For When we wished our business partners a Happy New Year a few weeks ago, some of the things we wished for them included: Growth, success,…

Receptionists play a vital role in a company’s overall performance. Virtual receptionists provide all of the benefits of a traditional receptionist at a fraction of the cost. Virtual receptionists are professional, well-trained, and offer several advantages over traditional receptionists. 24/7 Availability Reliability Bilingual Capabilities Cost Advantage Virtual receptionists are a proven commodity. They can do…

Being a blogger can seem like a lot of fun. It gives you the opportunity to make money, establish your name, and it allows you to express yourself through creativity; but what about the stress that comes along with this occupation? Being a successful blogger involves administrative tasks, producing compelling content, and even marketing yourself.…

Why is Great Customer Service Important? Customer service professionals know too well that the customer is always right—even when they’re wrong. In today’s business world, the customer’s experience should always be the number one priority, no matter what industry you’re in. Customer loyalty comes as a direct result of feeling valued and appreciated, so it’s…

Many business owners look at customer complaints as dismal happenings. A new manager may take the complaints as personal attacks. That outlook only hurts the business because it can foster negative reactions. The best way to deal with unhappy customers is to find a formula to turn them into happy customers. The following are some…

An answering service makes it easy for your customers to contact your business. Investing in answering services as a small business allows you to concentrate on all other aspects of the business. It’s a great way to capture new clients and stay on top of your competitors as well as ensure that no potential customer…