Blog

Time constraints force office managers to juggle an enormous number of duties. A proper medical office setup will lead to a more streamlined and successful practice down the road. Without a scheduled strategy to organize and prioritize your office tasks, it’s easy to forget about important meetings and assignments. With the right strategies and tools, your practice can…

Poor customer service negatively impacts businesses in a number of ways.  Small businesses are at greater risk when customers are treated badly since they often rely on regular clients and customer referral advertising to survive.  Not only do these businesses risk alienating current clients when they are treated poorly — the office can also gain…

Today’s interconnected world means businesses can serve customers beyond traditional borders and markets. While the potential drives expansion and profitability, it also introduces a new issue — communicating successfully when your customers speak another language. Learning how to overcome the language barrier can help your business navigate this challenge to thrive and grow. 1. Use…

Business owners should consider ringing telephones to be a sign and sound of success.  However, high call volumes are often hard for small companies to deal with.  Issues surrounding how busy phone lines are handled at your company have the potential to reflect negatively on your business.  Always ensure you properly research the nature and…

Making the choice to use answering services and/or call centers may be the smartest business decision your company makes all year. However, many new business express concerns regarding the forwarding of calls to their answering services. This article discusses many common methods of call forwarding. Defining Call Forwarding Call forwarding, also referred to as call…

Table of Contents: Growing a small business takes a lot of hard work. Wearing all the hats can be exhausting and often leaves little time to focus on the big picture. Not to mention that it becomes counterproductive to try to do everything yourself. A business answering service for field services or other growing businesses helps lighten…