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Although automated customer service and support are boosting businesses across the globe each day, many companies are still finding it difficult to keep up with it. If you’re struggling to provide your prospects and customers with adequate technical support when they are accessing your products and services, you are not alone. The good news is…

We can all agree that last year was a challenging one for businesses everywhere. That’s why we’re proud to be an American answering service that provides bilingual live operators to address all your call center needs in one place! If you’re looking for a call center service with multi-functional capabilities, you are in the right…

It may seem trivial, but the way you handle transferring phone calls says a lot about your business. Even if you use a call transferring service, it is important to consider how you are interacting with your customers. Transferring calls smoothly is a mark of professionalism and respect, but it also helps avoid costly communication…

As pandemic restrictions ease up, your medical office may be overwhelmed with patients. While this is great for business, you want to maintain your high levels of customer service. Ensuring your patients receive excellent care in your office is just as crucial as ensuring incoming calls receive the same quality of care. You can accomplish…

When it comes to running a business, customer service is one of the most critical priorities. As a business owner, you understand the importance of planning for adverse circumstances. This allows you to continue to service your customers efficiently and effectively. One of the best ways to accomplish this is by integrating an employee call-out…

En esta nueva época que nos toca vivir, frente a una pandemia que llevó al mundo entero a aislarse y encontrar nuevas maneras de interacción, el mayor desafío lo ha tenido el sistema de salud. Afortunadamente, también estamos en una era donde la tecnología permite encontrar rápidamente la solución y readaptar procedimientos. Tal es el…