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Losing a loved one is a trying time, and even more challenging is trying to take care of logistics while in mourning. When loved ones call the funeral home, they should be able to speak with a person who will have compassion instead of having to leave a voicemail. However, it’s not always possible for…

Churches provide valuable community services, spiritual guidance, and help for people in all types of circumstances. Whether it is arranging last minute wedding details, providing council to congregants, or taking care of routine administrative tasks, church work is often around the clock. That’s why a 24/7 call answering service is a great solution for busy…

Call centers can customize all of the answering services needed for your business. Based out of the U.S., English-speaking agents are trained to specifically respond to what your company considers necessary. Below are some examples of services a business can elect to implement. Medical/Dental Practices, Hospitals, Veterinarians, Government Agencies, Clinics, Law Offices, Banks and Schools…

Business owners should consider ringing telephones to be a sign and sound of success.  However, high call volumes are often hard for small companies to deal with.  Issues surrounding how busy phone lines are handled at your company have the potential to reflect negatively on your business.  Always ensure you properly research the nature and…

Making the choice to use answering services and/or call centers may be the smartest business decision your company makes all year. However, many new business express concerns regarding the forwarding of calls to their answering services. This article discusses many common methods of call forwarding. Defining Call Forwarding Call forwarding, also referred to as call…

Table of Contents: Growing a small business takes a lot of hard work. Wearing all the hats can be exhausting and often leaves little time to focus on the big picture. Not to mention that it becomes counterproductive to try to do everything yourself. A business answering service for field services or other growing businesses helps lighten…