Blog

It’s 9 p.m. on a Friday and your phone rings. It’s one of your most valued clients, and they need your help. What do you do? You need an after-hours answering service. If you don’t have after-hours coverage for your business calls, you may be missing out on important opportunities – or worse, jeopardizing existing…

Disasters, whether natural or man-made, often happen without any warning. This can leave businesses scrambling to maintain operations while keeping their employees safe. Emergency answering services can help take some of the pressure off by providing 24/7 support and giving businesses a way to communicate with their customers during a crisis. Emergency virtual receptionist services…

In today’s competitive marketplace, it’s more important than ever to keep up with the competition. One way to stay ahead of the curve is by increasing productivity in your workplace. However, this can be easier said than done. There are a number of things that can impact productivity, from working in an inefficient office space…

Business owners know all too well that finding new clients is essential to keep their ventures afloat. But what they may not realize is that keeping the clients they already have is just as important. In order to improve customer relations, foster customer loyalty, and prevent them from taking their business elsewhere, providing exceptional service…

Email has long been the default mode of business communication because it’s efficient, easy to track and store, and generally universally accepted. However, miscommunication can often occur since written messages lack the advantage of nonverbal cues. Reaching an actual human instead of robot customer service adds a personal connection and builds confidence in your organization’s ability to resolve the caller’s…

Are you looking to take on new team members to strengthen your lines? Maybe you’re worried that you’ll make the wrong choice. There are a few qualities of a good employee that should stand out to an employer or hiring manager when choosing the right person for a role or raise. Finding the right people…