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Email has long been the default mode of business communication because it’s efficient, easy to track and store, and generally universally accepted. However, miscommunication can often occur since written messages lack the advantage of nonverbal cues. Reaching an actual human instead of robot customer service adds a personal connection and builds confidence in your organization’s ability to resolve the caller’s…

Are you looking to take on new team members to strengthen your lines? Maybe you’re worried that you’ll make the wrong choice. There are a few qualities of a good employee that should stand out to an employer or hiring manager when choosing the right person for a role or raise. Finding the right people…

A receptionist is the ideal support system when your organization confronts a busy phone line every day. While in-house receptionists have been an office staple for decades, hiring a remote receptionist has become the more modern approach to call answering. Learn about the differences between these roles and how you can start managing your busy…

By having a bilingual answering service, you can provide your Spanish-speaking callers with the same level of customer service that you provide to your other customers? There are many reasons to consider bilingual answering services. Are you an attorney who wants to expand your legal services to the Spanish-speaking community? Do you run a medical…

Why Should Agents Use a Telephone Answering Service for Realtors? The real estate industry is a highly competitive field that requires a lot of time, dedication, and hard work. Any answering service for realtors should be able to efficiently handle phone calls and appointment settings. Real estate agents are often required to juggle many different…

Motivating employees, keeping them satisfied, and remaining happy at their job is instrumental in taking your company to the next level and reaching its full potential. A happy team can get more stuff done at an efficient pace, all while representing your brand in the best possible light. Your role as a CEO, manager, or…