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We talked about the importance of offering excellent customer service in the past and how it can directly influence customer satisfaction. The question remains, how do you know your customer service department is thriving? Today we are tackling the topic of how to set measurable customer service goals and objectives.  In this article, you’ll gain…

Vivimos en la época donde el tiempo literalmente es oro; nuestra negociación y éxito de nuestro trabajo depende de nuestra organización y del manejo adecuado de nuestras tareas. Por eso, es muy importante cómo organizamos nuestro tiempo disponible y la manera de la cual lo rentabilizamos.  Es por ello que cada vez más la gente…

Are you trying to land a new job as a receptionist? Do you know which skills for receptionist are vital for this position? Maybe you’re looking to hire one, but you’re not exactly sure what to look for?  Whether big or small, every business that wants to look professional needs to have a receptionist. Essentially,…

Here are 4 reasons to leave your voicemail behind so you can capture more leads and convert more customers. “Your call has been forwarded to an automated voice message system, please leave a message after the tone.” 8 out of 10 callers will not leave a voicemail. Congratulations, you just lost 80% of potential sales!…

Speaking from experience, trying to find the right formula for a perfect lead generation strategy takes time and experimentation. With the new year in full swing, there is no better time to start developing and testing strategies to help generate new leads and grow your business in 2019. Here are some quick lead-generation tips that…

It has become easier than ever to save time, money and create a more professional presence. One of the best ways of doing this is by hiring a virtual receptionist. There are many benefits of virtual receptionists, especially for smaller successful businesses. Small businesses and start-ups often can’t afford to put one or more receptionists…