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No matter what industry you serve, today’s market is far from a calm sea. Sailing your boat through these tumultuous and unpredictable waters is a challenging task that many business owners are unable to overcome. However, a smooth sea never made an expert sailor. Today we are going to go through a couple of tips…

Amabilidad, paciencia, persistencia y voluntad a ayudar sin reservas. Este debería ser el tratamiento habitual que esperaríamos de los empleados en el sector de ventas y servicio al cliente, especialmente si se trata de una empresa de marca o de confianza que tiene una larga y sería tradición comercial. Pero, a pesar de los esfuerzos,…

We talked about the importance of offering excellent customer service in the past and how it can directly influence customer satisfaction. The question remains, how do you know your customer service department is thriving? Today we are tackling the topic of how to set measurable customer service goals and objectives.  In this article, you’ll gain…

Vivimos en la época donde el tiempo literalmente es oro; nuestra negociación y éxito de nuestro trabajo depende de nuestra organización y del manejo adecuado de nuestras tareas. Por eso, es muy importante cómo organizamos nuestro tiempo disponible y la manera de la cual lo rentabilizamos.  Es por ello que cada vez más la gente…

Are you trying to land a new job as a receptionist? Do you know which skills for receptionist are vital for this position? Maybe you’re looking to hire one, but you’re not exactly sure what to look for?  Whether big or small, every business that wants to look professional needs to have a receptionist. Essentially,…

Here are 4 reasons to leave your voicemail behind so you can capture more leads and convert more customers. “Your call has been forwarded to an automated voice message system, please leave a message after the tone.” 8 out of 10 callers will not leave a voicemail. Congratulations, you just lost 80% of potential sales!…