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If you ask any successful business owner what the key to their success is, they will likely tell you that it’s providing great customer service. That’s because happy customers are loyal customers, and loyal customers are the bread and butter of any successful business. When it comes to providing excellent customer service, there are only…

Measuring customer satisfaction is essential to understanding how your customers feel about your product or service as well as your company’s overall performance. Likewise, customer feedback provides the raw data you need to identify the parts of your business that are excelling and the areas that need improvement. There are many different ways to measure…

In a perfect world, small businesses would be able to keep up with their phone lines, attend to every call that comes through, and never miss a beat. However, the lack of manpower and resources often makes this impossible, especially when business owners are also in charge of managing day-to-day operations. Fortunately, there are answering…

The need to provide an after-hours answering service for your customers becomes more essential as your company grows. As more and more people nowadays prefer to conduct business outside of regular business hours, your company has to keep up with the trend to stay competitive in the market. An after-hours sales answering service is focused…

A remote receptionist or virtual receptionist provides phone answering services for a company, all from an off-site location. A virtual receptionist service can handle a company’s customer service and administrative duties, such as: A remote receptionist service is also referred to as a virtual reception service or live virtual receptionist service. Virtual Receptionist vs. In-House…

You are sitting in your office, going through important files, following up on a client, in a deep concentration state. Suddenly the phone rings, it’s a potential new customer who needs you. You have two options: a quick answer without paying much attention to that new business possibility or putting down the thing you are…