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Efficiently running a business is a top priority for every business owner in today’s economy. Companies of all sizes must ensure that their customers receive professional, quality service, without missing phone calls, while simultaneously protecting their profitability. In this article, we will take a closer look at answering service costs to see which one makes…

Congratulations on your growing business! As your office phone starts to ring off the hook, you may be considering hiring an answering service to help you manage your inbound calls. While this is definitely a great decision, finding the best-answering service for your business is something that requires careful thought and consideration. Not all phone…

If you ask any successful business owner what the key to their success is, they will likely tell you that it’s providing great customer service. That’s because happy customers are loyal customers, and loyal customers are the bread and butter of any successful business. When it comes to providing excellent customer service, there are only…

Measuring customer satisfaction is essential to understanding how your customers feel about your product or service as well as your company’s overall performance. Likewise, customer feedback provides the raw data you need to identify the parts of your business that are excelling and the areas that need improvement. There are many different ways to measure…

In a perfect world, small businesses would be able to keep up with their phone lines, attend to every call that comes through, and never miss a beat. However, the lack of manpower and resources often makes this impossible, especially when business owners are also in charge of managing day-to-day operations. Fortunately, there are answering…

The need to provide an after-hours answering service for your customers becomes more essential as your company grows. As more and more people nowadays prefer to conduct business outside of regular business hours, your company has to keep up with the trend to stay competitive in the market. An after-hours sales answering service is focused…