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When it comes to legal answering services, there’s no question that AnswerHero and Ruby are two of the most prominent names in the industry. Both companies are trusted by powerhouse brands, have been around for years, and employ some of the best virtual receptionists in the business. However, while both AnswerHero and Ruby offer quality…

It’s 9 p.m. on a Friday and your phone rings. It’s one of your most valued clients, and they need your help. What do you do? You need an after-hours answering service. If you don’t have after-hours coverage for your business calls, you may be missing out on important opportunities – or worse, jeopardizing existing…

If you are a small business owner, you are always on the lookout for ways to save money and run your business more efficiently. One of the most important but often overlooked ways to do this is to invest in one of the best answering service companies. Unfortunately, a lot of small business owners think…

If you own or manage a small business, you know that every penny counts. With a million things on your plate, it can be tempting to try to save money by skimping on certain services – but when it comes to your business phone line, that’s a mistake. A small business answering service can help.…

What is excellent customer service? It’s both an art and a science with the power to make or break an organization, and you can provide that great customer service by outsourcing. Oftentimes, a company sacrifices excellent customer service by attempting to incorporate it into its existing corporate structure with limited staff, hours, and financial resources.…

A receptionist is the ideal support system when your organization confronts a busy phone line every day. While in-house receptionists have been an office staple for decades, hiring a remote receptionist has become the more modern approach to call answering. Learn about the differences between these roles and how you can start managing your busy…